Services

One of the things that makes Aditya Birla Minacs stand out from other outsourced business and technology service providers is our distinctive offering. Minacs is an end-to-end, knowledge-driven, outcome-oriented, technology-leveraged, outsourcing solutions partner offering four core capabilities:

CRM/Contact Centers — From multimedia production facilities spread across North America, Europe, and Asia, we provide a wide range of relationship management services, including sales, customer service, technical support, and retention. We deliver these across multiple delivery channels, including voice, Web chat, e-mail, and other self-service options.
Knowledge & Process Outsourcing — This area of specialization involves optimizing process-driven back office functions as well as staffing highly specialized programs that involve considerable subject matter expertise and advanced decision-making capabilities.
Finance & Accounting Outsourcing — With our industry-specific domain expertise and high degree of customization, Minacs' Finance and Accounting services allow you to focus your priorities and reallocate key resources to strategy enabling smarter decisions to improve business performance.
Minacs Marketing Solutions — This category includes creative services, direct marketing, Web marketing, research, and data management. Whatever your need, our full-service marketing agency can create demand for and drive business to your sales, customer service, back office administration, and channel support operations.
IT Solutions & Services — We leverage our IT business unit to build technology platforms that help us deliver our BPO solutions. Not only that, we deliver vertically oriented solutions for our focus markets and end-to-end CIO services, including application development and management, software testing, enterprise application integration (EAI), product engineering, workflow and content management, analytics, and services around enterprise solutions.

While some clients view us as experts in a single part of their business, others have engaged Minacs as a partner that supports multiple areas of their business. This breadth and depth of experience provides us with a unique perspective and a singular objective: to add value and deliver results at virtually every stage of your customer relationship lifecycle.