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Interactions Have Changed.
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COHESIVE, CONTEXTUAL CONVERSATIONS.
ANY CHANNEL, ANY DEVICE.
Minacs Omni combines your customer experience objectives and interaction channels to deliver a
satisfyingly consistent and seamless brand experience across the various arms of your enterprise.
Acquire. Retain. Grow.
Your Partner From Data to Dollars
We deliver actionable consumer lifecycle insights using advanced analytics to acquire,
retain, and grow your customers using our Data to Dollar framework.
Social Customer, Social Business
Real-Time Reputation Management
Our Social Media Command Center helps you actively listen to and participate in
social/mobile conversations about your brand, products and service.
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FROST & SULLIVAN CUSTOMER SERVICE LEADERSHIP
AWARD IN THE AUTOMOTIVE INDUSTRY
We're delighted to have won this respected recognition for partnering with leading North
American automotive brands delivering great customer journeys every day!
The Minacs Way Helps Insurer Improve Customer Experience
Six Sigma Redesign of Process Increases Policy Issuance Throughput
Features
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How our Six Sigma intervention improved policy set up turnaround time by 11.6%, improving customer experience for the policyholders of a leading insurer.

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Meet Us at Call Center Week 2015

Event

 

Connect with Minacs’ CRM and omni-channel contact center experts at CCW 2015 to discover how we help companies achieve their business goals.

5 Spring Cleaning Questions for Your Marketing Program
May 21, 2015
Blogs
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A seasonal checklist to help you tweak and mature your marketing programs so that they are more effective this year.