KEY OFFICES
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  • Outthink. Outperform.
    INTELLIGENT BUSINESS OPERATIONS
  • Your Customers Have
    Changed. Have You?
    MINACS ALT CRM: NEW CUSTOMERS. NEW BUSINESS.
  • Love Thy Customer!
    MINACS OMNI: SEAMLESS MULTI-CHANNEL EXPERIENCE
  • Driving Great Customer
    Journeys Every Day
    NAMED A LEADER IN AUTOMOTIVE CUSTOMER SERVICE IN
    NORTH AMERICA BY FROST AND SULLIVAN.
Newsroom
Recognized in the Everest BPS Top 50

Minacs Recognized in Everest BPS Top 50

Toronto (CANADA)/Farmington Hills (US); December 17, 2015
Recognized for Strong Capabilities, Customized Solution Delivery and Client Relationship

Minacs has earned a place in The Everest Group BPS Top 50™ an annual ranking of the world’s largest third-party providers of business process services (BPS).

Minacs Announces Technology Initiative in Nova Scotia

Minacs Announces Technology Initiative in Nova Scotia

Toronto (CANADA) | Farmington Hills (US): December 8, 2015
To Set Up Analytics Center of Excellence for North America

Minacs has signed a five-year business development incentive agreement with Nova Scotia Business Inc. to create 50 jobs in the province.

Everest Names Minacs Major Contender in BFSI Industry

2015 FAO Star Performer and Major Contender

Toronto (CANADA)/Farmington Hills (US); November 27, 2015
Recognized in Everest PEAK Matrix for Its FAO Offering

“Minacs again earned “Major Contender” status in Everest PEAK Matrix for FAO Services industry. Everest Research Group identified us among “2015 FAO Star Performers” based on the relative year-over-year movement on the PEAK Matrix.”

Minacs Omni

Un-Silo Your Customer!

See how Minacs Omni integrates multiple channels to give you a unified customer view.
Blogs
Connection Between Technology and Human Factor

Driving the Omni-Channel Customer Experience Every Time

Friday, September 18, 2015 10:30 AM
Excellence Analytics Automated Mass Personalization

Effectively Manage Data for Contact Centers

Friday, July 24, 2015 10:30 AM
The Power of Cross Pollination

The Power of Cross Pollination

Friday, July 10, 2015 11:00 AM
How Machine Learning Can Aid Real-Time Contact Centers

How Machine Learning Can Aid Real-Time Contact Centers

Wednesday, June 10, 2015 11:30 AM