KEY OFFICES
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  • Outthink. Outperform.
    INTELLIGENT BUSINESS OPERATIONS
  • Your Customers Have
    Changed. Have You?
    MINACS ALT CRM: NEW CUSTOMERS. NEW BUSINESS.
  • Love Thy Customer!
    MINACS OMNI: SEAMLESS MULTI-CHANNEL EXPERIENCE
  • Driving Great Customer
    Journeys Every Day
    NAMED A LEADER IN AUTOMOTIVE CUSTOMER SERVICE IN
    NORTH AMERICA BY FROST AND SULLIVAN.
Newsroom
Minacs in the Gartner Magic Quadrant for Contact Center BPO

Minacs in the Gartner Magic Quadrant for Contact Center BPO

Oshawa (Canada)/Farmington Hills (US); February 9, 2016
Analytics, Digital, Multichannel & Social Offerings, and Experienced Leadership Featured in 2015 Report

Gartner says Minacs’ strength is its team’s responsiveness, flexibility, program management skills, domain knowledge, strong leadership and relationship management, and strong ability to develop and deliver training.

Recognized in the Everest BPS Top 50

Minacs Recognized in Everest BPS Top 50

Toronto (CANADA)/Farmington Hills (US); December 17, 2015
Recognized for Strong Capabilities, Customized Solution Delivery and Client Relationship

Minacs has earned a place in The Everest Group BPS Top 50™ an annual ranking of the world’s largest third-party providers of business process services (BPS).

Minacs Announces Technology Initiative in Nova Scotia

Minacs Announces Technology Initiative in Nova Scotia

Toronto (CANADA) | Farmington Hills (US): December 8, 2015
Experienced Leadership and Focus on Analytics, Digital, Multichannel & Social Drives Entry

Minacs has signed a five-year business development incentive agreement with Nova Scotia Business Inc. to create 50 jobs in the province.

Minacs Omni

Un-Silo Your Customer!

See how Minacs Omni integrates multiple channels to give you a unified customer view.
Blogs
Connection Between Technology and Human Factor

Driving the Omni-Channel Customer Experience Every Time

Friday, September 18, 2015 10:30 AM
Excellence Analytics Automated Mass Personalization

Effectively Manage Data for Contact Centers

Friday, July 24, 2015 10:30 AM
The Power of Cross Pollination

The Power of Cross Pollination

Friday, July 10, 2015 10:30 AM
How Machine Learning Can Aid Real-Time Contact Centers

How Machine Learning Can Aid Real-Time Contact Centers

Wednesday, June 10, 2015 10:30 AM