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Interactions Have Changed.
Have You?
COHESIVE, CONTEXTUAL CONVERSATIONS.
ANY CHANNEL, ANY DEVICE.
Minacs Omni combines your customer experience objectives and interaction channels to deliver a
satisfyingly consistent and seamless brand experience across the various arms of your enterprise.
Acquire. Retain. Grow.
Your Partner From Data to Dollars
We deliver actionable consumer lifecycle insights using advanced analytics to acquire,
retain, and grow your customers using our Data to Dollar framework.
Social Customer, Social Business
Real-Time Reputation Management
Our Social Media Command Center helps you actively listen to and participate in
social/mobile conversations about your brand, products and service.
Proud Winner!
FROST & SULLIVAN CUSTOMER SERVICE LEADERSHIP
AWARD IN THE AUTOMOTIVE INDUSTRY
We're delighted to have won this respected recognition for partnering with leading North
American automotive brands delivering great customer journeys every day!
Enabling an Automotive Giant’s Strategic Market Plan
End-to-End Dealer Services and CRM for Country Leadership
Features
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Our analytics-driven loyalty program contributed $175 million in revenues to the client via engagement, advocacy, and retention strategies.

NewsRoom
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Contact Center World 2015’s Best Sales Campaign Silver for Minacs

Press Release

 

Revenue-Generating Program With High CSAT Rates for a North American Telecom Leader

Measuring ROI Correctly in Direct Marketing
August 26, 2015
Blogs
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Although not as sexy, a crucial topic needed to understand marketing performance and ROI revolves around testing with control groups.